For NZ & AU Hotels & Lodges

Reservations keep flowing,
even when staff are busy.

Heyvo answers every guest call, handles room reservations directly in your booking system, and logs custom requests 24/7, without risking a single bad review.

No lock-in · Free setup · Made with ❤️ in NZ

QT RH SL BH MK
★★★★★
Trusted by boutique properties across NZ & AU

Inside the platform

See exactly how Heyvo manages guest inquiries

Works with your Property Management Software (PMS)

Mews Cloudbeds RMS Cloud WhatsApp Business Oracle Opera Mews Cloudbeds RMS Cloud WhatsApp Business Oracle Opera

Built for properties & groups

5-star concierge call answering, running 24 hours a day

🏨

Zero abandoned reservation calls

Heyvo takes direct bookings, quotes room dynamic rates, and details property features instantly when the physical desk is busy.

🔑

Syncs cleanly into your booking system

Reservations stream immediately into Opera, Mews, RMS, or Cloudbeds. No double bookings, real-time allocations.

🍽️

Handles upsells & room services

Guests can check breakfast hours, book restaurant slots, or query late checkout fees easily over natural phone chat.

🚨

Immediate room escalations

Heyvo tags critical priority calls (e.g., in-room emergencies, leak disclosures) and patches straight to night-duty phones.

🔒

PCI-DSS & Privacy Aware

Guest detail profiles are processed within secure framework boundaries, maintaining absolute operational line standards.

🇦🇺

Local context intelligence

Engineered to handle regional phrasing, specific local tourist directions, and standard peak seasonal holiday operations smoothly.

Getting started

Up and running before your next weekend rush

1

We calibrate your system

We train your agent using your actual property stack information—room types, check-in rules, cancellation timelines, and dynamic FAQs.

2

Live booking system integration

We bridge your reservation system pipelines directly. Every test booking action is safe-boxed and reviewed prior to go-live execution.

3

Turn on full coverage

Route your overflows or night lines to Heyvo. Watch live call counts stabilize and front line team pressure instantly lift.

From properties like yours

What operators are saying

★★★★★
"During seasonal weekend peaks, the front desk line used to ring off the hook while we were processing physical card arrivals. Heyvo captures those booking requests instantly."
QT
Quentin T.
General Manager, The Ridge Lodge — Queenstown
★★★★★
"Our OTA commission expenses dropped significantly. By letting Heyvo handle complex phone quotes immediately, guests book direct instead of dropping off to Expedia."
RH
Rebecca H.
Operations Director, Coast Estates — Byron Bay
★★★★★
"Night auditing became peaceful. Simple incoming questions about late arrival gate codes are managed 100% autonomously by the AI receptionist."
SL
Simon L.
Owner, Heritage Serviced Suites

Do the numbers

See what missed direct bookingsare costing your bottom line

Missed Call Calculator

Adjust the sliders to match your property metrics. See the revenue OTA channels scrape away when callers go unanswered.

540 calls100
5%20%60%
$100$380$1500

Your estimated monthly leak

Calls missed per month
Direct revenue lost per month
Revenue recovered per year
Heyvo Hospitality starts from $165 AUD / mo No setup fees. No lock-in.

Ready to never miss a direct booking call?

Book a free 20-minute operational strategy demo. We will spin up a custom voice instance configured to your hotel framework rules.