Built for hospitality & tourism

The intelligence layer
for hospitality phone systems.

Heyvo answers the calls nobody gets to, transcribes the ones your team takes, and files the summary, booking & actions into your CRM, notes & calendar. Built for solo operators & teams.

From $75/month 1 month free trial Works with your existing VOIP or carrier
Google ★★★★★ Back to Living Hi Yoga Winemakers Loft
Heyvo answers
Your team answers
Incoming+64 21 480 118
"Hi, are you open Saturday? I'd like to book in."
"Saturday 11am is free — shall I put you down?"
✓
Booked & written upStraight into your calendar
Heyvo transcribing in the background
On the call+64 27 905 662
Caller"It's a work function, about thirty people."
Caller"We'd want canapés and a drinks package."
✓
Transcribed & summarisedFiled against their record

Works with the tools you already use

Google Calendar Halaxy Cal.com Pracsuite Momence HubSpot Pipedrive Gensolve Rex Zoho Salesforce Google Calendar Halaxy Cal.com Pracsuite Momence HubSpot Pipedrive Gensolve Rex Zoho Salesforce

Three ways to use it

Enterprise phone intelligence, made simple for small business.

Simplicity is core to everything we do. Three solutions, one setup, and nothing you'd never use.

Booking example

AI Receptionist

Answers enquiries, books appointments straight into your system, and writes the whole call up for you.

"Any tables for eight this Saturday evening?"
"We have 7pm free — shall I hold that for you?"
"7pm is perfect, thanks."
✓Booked into your booking system, confirmed by text
Group enquiry example

Person-Person Call Transcription

Sits on the call, captures what was said, and turns it into a summary with the actions pulled out.

"We're after something after work, ideally Thursday."
"And it'd be for two of us."
"Lovely, I'll send some options through."
✓Transcript, summary and follow-up filed against the enquiry
After-hours example

Advanced Voicemail

Captures who rang, what they need and exactly when to call back, as a structured note rather than a voicemail to sit through.

"Calling about a booking Saturday — need to add two more."
"Best to reach me after 5 on this number."
✓Structured message, ready to action

Integrated with your existing business tools. Add-ons available on any of them: SMS, IVR (press 1 for…), WhatsApp and more.

No new phone system

Heyvo slots in between your phone line and your software.

Keep your number, keep your carrier. Works with all business tools from spreadsheets to large CRMs and PMS platforms.

Your VOIP or
phone carrier
Halaxy
Pracsuite
Cal.com
Google Calendar
HubSpot
Momence
Pipedrive
Gensolve
SMS
EMAIL
Halaxy
Pracsuite
Cal.com
Google Calendar
HubSpot
Momence
Pipedrive
Gensolve
SMS
EMAIL
Heyvo
Answers unanswered calls
Summarises live calls
Heyvo dashboard

No new phone system, no migration. Low-friction setup, live in days.

Information flow

Where your conversation info ends up.

Every call is captured and summarised with actions in three places at once, so nobody has to remember to write anything down.

Calls are transcribed, not recorded, and transcription can be switched on or off at the push of a button.

Your Heyvo dashboard

Recording, transcript, summary and the action taken, on every call your business handles.

Your calendar

Bookings, reschedules and cancellations written straight in, on the right practitioner or staff diary.

Your booking system

Notes filed against the customer record, with follow-ups created so nothing sits waiting.

Heyvo dashboard
Heyvo dashboard showing call volume and assistant activity
Willow 2m 14s
Call summary

Caller asked for a physio appointment after work. Offered Thursday 4pm and Friday 10am, booked Thursday with Dr Blair. First visit, no ACC claim.

✓Booked in the clinic diary ✓Confirmation SMS sent ✓Filed to patient record

What clients are seeing

The numbers, so far.

100%
Of calls answered
72%+
Less phone admin for the team
100%
Of calls transcribed & summarised
0%
Increase in head count

From businesses like yours

What they say about it.

Google Reviewed on GoogleVerified customer reviews
★★★★★
"Our customers are increasingly appreciating being able to reschedule in their own time, rather than waiting for a call back or playing telephone tag."
Back to Living
Amelia
Back to Living, Wellington
★★★★★
"Between back-to-back classes we couldn't get to the phone. Now every enquiry is answered and new customers are booked into a trial before they've hung up."
Hi Yoga
Rebekah
Hi Yoga, Auckland
★★★★★
"Phone admin used to eat into our day, with tastings, tours and private events all coming through at once. Heyvo's cut that right back."
Winemakers Loft
Chris
Winemakers Loft, Waiheke

Add-ons

Turn these on when you need them.

Same setup, same dashboard, no extra admin. Most clients start with the phone and add from here.

SMS

Confirmations, reminders and follow-ups sent automatically after the call.

WhatsApp

The same assistant, wherever your customers already message you.

Smart routing

Calls sorted by intent and urgency, then sent to the right person.

IVR menus

Press 1 for bookings, 2 for accounts. Routed before Heyvo picks up.

Outbound calling

Reminders, rebookings and database follow-ups, made for you.

Billable time capture

Every call timed against the client and matter, so nothing is lost.

Web chat

Answers website enquiries in real time and books straight in.

Email responder

Inbound email read, answered and logged on the same record.

Getting started

Three steps, no complex IT project.

1

We learn how you work

We map your calls, your booking rules and the jobs your team does by hand, then build you a live demo before you commit to anything.

2

We connect it up

Heyvo sits on your current number and carrier, wired into your CRM or practice software. Nothing gets replaced.

3

We stay hands-on

We listen back, tune the wording and adjust the flows as your business changes. You're not left to work it out alone.

Who's using it

However your venue is set up.

From a single operator to a busy multi-person team.

Solo operators Two-person teams Small offices Multi-site businesses Busy front desks After-hours cover
From $75/month

Everything you need to stop losing calls, with room to grow.

See the plans →

Common questions

Quick answers to smart questions.

Are calls recorded?

No. Calls are transcribed, not recorded, and the transcript is what feeds your summary. Transcription can be switched on or off at the push of a button, per assistant or across the board.

Do we need a new phone system?

No. Heyvo sits on the number and carrier you already use, whether that's a mobile, a front-desk handset or a full VOIP setup. Nothing gets ripped out or migrated.

How is our data handled?

Transcripts and summaries are stored against your account only, never shared between clients, and never used to train third-party models. Data is held in line with the NZ Privacy Act and Australian Privacy Principles, and you can delete any record from your dashboard.

What happens if a caller needs a person?

Heyvo transfers live where someone's free, or takes a structured callback request with the reason and their availability noted, so whoever picks it up already has the context.

How long does setup take?

Most clients are live within days. We map your call flows and booking rules, connect your CRM or practice software, and test it before a single real caller hears it.

Start a conversation.

A short discovery session to work through how Heyvo can help your business, and where we can tailor for your specific needs.

Free month to try it · Cost-saving guaranteeiWe'll refund your month's subscription if you don't save time or costs using Heyvo.