AI Concierge & Phone Handling

The phone system for Attractions & Tourism. Rebuilt for the AI era.

Heyvo summarises every call into your CRM, pulls out the actions and books customers in, even when your team can't pick up.

From $125/mo · Free 1-month trial* · Cost-saving guaranteeiWe'll refund your month's subscription if you don't save time or costs using Heyvo.

LB SR JP AK MT
★★★★★
Trusted by businesses across NZ & AU

Works with your booking & ticketing tools

Rezdy
FareHarbor
Roller
Xola
Bookeo
Cal.com
Google Calendar
Rezdy
FareHarbor
Roller
Xola
Bookeo
Cal.com
Google Calendar

From businesses like yours

What business owners are saying

★★★★★
"We're really enjoying having Millie as our virtual AI CA at the practice. As our customers become more familiar with her, they're increasingly appreciating the ability to manage tasks like rescheduling in their own timeframe, rather than waiting for us to call back or playing telephone tag."
Back to Living
Louise
Back to Living, Wellington
★★★★★
"Between back-to-back classes we just couldn't get to the phone. Now every enquiry gets answered and new customers get booked into a trial before they've even hung up. It feels like we've added a whole front-desk person."
Hi Yoga
Rebekah
Hi Yoga, Auckland
★★★★★
"Phone admin used to eat into our day, tastings, tours, private events, all coming through at once. Heyvo's cut that right back, and customers love how easy it is to book."
Winemakers Loft
Chris
Winemakers Loft, Waiheke Island

Inside the platform

Just a few of the features

app.heyvo.ai/dashboard
LIVE

How it works

A call comes in. Two ways it gets handled.

Heyvo answers when nobody is free, and writes up the calls your team takes.

Heyvo answers

When nobody's free

Books, moves or cancels the booking in your system Answers pricing, hours and session questions Transfers live, or takes a callback with the reason noted
Your team answers

A normal live call

Full transcript, plus a short written summary Any booking or change captured from the conversation Follow-up actions pulled out, nothing to write up
Either way, you get
Full transcript Written summary Booking confirmed Actions taken or flagged
Filed automatically in
Your CRM Booking platform Ticketing system
And if needed
SMS to the customer Email to your team

Built for attractions & tourism

Heyvo handles the overflow calls, out-of-hours enquiries and gives you time back

And when your team takes the call themselves, Heyvo still writes it up. Either way you get a full transcript, a written summary and the actions taken, synced straight into your CRM or booking system.

Every call answered

Peak season, after hours, or mid-shift, Heyvo answers every call.

Books straight into your system

Session times and group sizes land straight in your booking platform.

Handles reschedules & cancellations

Bookings update automatically, with confirmation SMS sent instantly.

Group & party enquiries qualified

Group size, occasion, package, quoted or booked on the spot.

Live calls transcribed too

When your team answers, Heyvo still captures the transcript, summary and actions.

Built for NZ & AU operators

A local team who understand seasonal peaks and school holidays.

Human transfer when it matters

High-value bookings and urgent enquiries go straight to your team.

Callbacks, prioritised

Ranked by intent, with a full summary attached for your team.

Synced to your CRM

Bookings, notes and follow-ups written against the customer record automatically.

Integrations

Not another booking system. Heyvo works alongside the one you already use.

From simple calendars and spreadsheets to a full booking platform, Heyvo fits your existing workflow. When a customer books, reschedules, cancels or enquires, Heyvo triggers the same actions your systems already perform, and if nothing's set up to handle it, sends its own SMS or email instead.

  • Triggers your existing booking workflows
  • Sends its own SMS, email or WhatsApp if needed
  • New integrations added regularly
Your VOIP or
phone carrier
Rezdy
FareHarbor
Roller
Xola
Bookeo
Cal.com
Google Calendar
WhatsApp
Rezdy
FareHarbor
Roller
Xola
Bookeo
Cal.com
Google Calendar
WhatsApp
Heyvo
Handles unanswered calls
Summarises live calls

Getting started

We set it up around how your venue actually runs

No template, no self-serve wizard. We map your booking rules and workflows, then build it to fit. Most clients are live within 3 to 5 business days.

1

We learn how you work

A conversation about your calls, your booking rules and the things your team does by hand. Then a live demo on your own venue, before you commit to anything.

2

We build it to fit

Knowledge base, voice, integrations and call flows written around your processes, then tested against real scenarios before a visitor hears it.

3

We stay hands-on

We listen back, tune the wording and adjust the flows as your season changes. You're not left to figure it out alone.

Common questions

Frequently asked questions

What if a real person is needed?

Heyvo can transfer the call live or arrange a callback, for complex enquiries, complaints, or high-value group bookings.

Can you take payments?

Yes. Heyvo can send a secure payment link by SMS during the call, so bookings and deposits get taken on the spot.

How does it work with our existing system?

You don't need to do anything. We integrate directly with your booking platform, so new calls simply appear as bookings, no double entry, no changing how you work.

Can we keep our number?

Yes, your existing number stays exactly the same, Heyvo just answers on your behalf.

Do you arrange the full set up?

Yes, full set up is included. We work with you to make sure Heyvo fits your customer service processes, systems and workflows before it ever picks up a call.

Are people okay talking to AI?

Our current clients have found guests enjoy it, people are increasingly used to engaging with AI, and Heyvo is built to sound natural, not robotic.

Do you offer local accents?

Yes. we offer a range of voice and accent options so Heyvo sounds like a natural fit for your team and your visitors.

What sets us apart?

Heyvo isn't a plug-and-play bot. It's built by engineers and trained on thousands of real phone calls, with a relentless focus on accuracy, and we go deep into your processes, systems and workflows to make sure it actually works for your business.

Does it work with my existing IVR, phone & VOIP setup?

Yes. Heyvo works alongside your existing phone number, IVR and VOIP provider, we route calls in without you needing to rip out or replace your current setup.

Can Heyvo offer multilingual voices?

Yes. Heyvo can handle conversations in multiple languages, so guests can enquire and book in the language they're most comfortable with.

The results

Enterprise level call handling, priced for small business.

Every call feeds straight into your dashboard, showing what customers are asking, when they're calling, and what's converting into bookings. Plan staffing and hours around real behaviour instead of guesswork.

  • Searchable transcripts and summaries on every call
  • Call volumes, peak times and enquiry types at a glance
  • Callback queue ranked by urgency, with full context
Heyvo call analytics dashboard
100%
Calls Answered
72%+
Less phone admin
90%+
Customer phone call
intent achieved*
0%
Increased
head count

*Remainder managed by callback or human transfer.

Add-ons

Conversational AI beyond the phone line.

Turn any of these on when you need them. Same setup, same dashboard, no extra admin.

SMS

Confirmations, reminders and follow-ups sent automatically after the call.

WhatsApp

The same assistant, available wherever your customers already message you.

IVR menus

Press 1 for bookings, 2 for accounts. Routed properly before Heyvo picks up.

Outbound calling

Reminders, rebookings and database follow-ups, made for you automatically.

Web chat

Answers website enquiries in real time and books straight into your system.

Ready to never miss a booking again?

Book a free 20-minute demo. We'll build a live version using your attraction, you'll hear exactly what your visitors experience.